The short version
We collect only the information needed to provide the storefront, fulfil purchases, support customers, protect the service, and meet applicable obligations. We do not sell personal information.
- Access
- Email OTP
- Payments
- Processed securely
- Requests
- Contact our team
Scope and who we are
This policy applies when you browse, create an account, place an order, download content, or contact Aurofeather.
References to "Aurofeather", "we", "us", or "our" mean the operator of this website and its related customer services. This policy should be read with our Terms & Conditions and Return Policy.
If a linked third-party service has its own privacy notice, that notice governs information handled directly by that service.
Information we collect
The information depends on how you use the service.
- Identity and contact details, such as your name, email address, mobile number, and delivery or billing address.
- Account and verification details, including sign-in events and limited records used to verify email OTP requests.
- Order and transaction details, including products, totals, payment status, invoices, returns, and support history.
- Device and usage information, such as IP address, browser, device type, pages viewed, cookies, and diagnostic logs.
- Information you choose to provide through reviews, enquiries, order notes, profile updates, or other communications.
How we use information
We use information for defined business and service purposes.
- Create and secure your account and deliver email verification codes.
- Process payments, fulfil orders, provide downloads, issue invoices, and manage returns or refunds.
- Communicate service messages about orders, account access, support, safety, and policy changes.
- Personalise storefront functions such as saved carts or wishlists and improve usability and performance.
- Prevent abuse, fraud, unauthorised access, and violations of our terms.
- Maintain business, tax, accounting, compliance, and dispute records where required.
Permission and lawful processing
We process personal information for lawful purposes connected with your request or use of the service.
Depending on the context and applicable law, processing may be necessary to perform a transaction you requested, comply with a legal obligation, protect the service, address a grievance, or act with your consent.
Where consent is the basis, you may withdraw it through the available account or contact channel. Withdrawal does not affect processing already completed and may limit features that require the information.
Retention and security
Information is kept only as long as reasonably needed for its purpose.
Retention periods vary according to account activity, order and tax record requirements, warranties, disputes, fraud prevention, backup cycles, and applicable law. When information is no longer required, we take reasonable steps to delete or de-identify it.
We use administrative, technical, and organisational safeguards designed for the nature of the information. No online system is completely risk-free, so please protect access to your email account and never share a verification code.
Your choices and requests
You may ask us to review or update information associated with you.
- Access a summary of personal information associated with your account.
- Correct inaccurate or incomplete profile information.
- Request deletion where retention is not required for a lawful purpose.
- Withdraw consent where processing depends on consent.
- Raise a question or grievance and, where applicable, nominate another person to exercise rights on your behalf.
Children's information
Aurofeather accounts and purchases should be managed by an adult where the user is under 18.
We do not knowingly seek to create an independent commercial account for a child. A parent or lawful guardian should manage purchases and provide any required consent. Contact us if you believe a child has provided information without appropriate involvement.
Updates and privacy contact
We may update this policy as the service, our practices, or applicable requirements change.
The effective date at the top shows the latest revision. Material changes may also be communicated through the website or registered contact details.
For access, correction, deletion, consent, security, or privacy grievances, use our contact page and include "Privacy request" in the subject. Please do not send passwords, OTPs, or complete payment credentials.
Submit a privacy request